Studio Sense delivers only in Bulgaria
The methods of delivery offered by Studio Sense are:
✓ Delivery by courrier at the expense of the recipient
✓ Pick up in store: ypu can pick up your order in chosen store, but no earlier than 3 days of the order&payment and after confirmation by Studio Sense
When selecting "Pick up in store", the customer agrees to pre-pay at least 50% of the amount due.
Delivery cost is based on weight, size and shipping conditions (declared value, insurance, cash on delivery tax, etc.), according to price list of the selected shipping company. Delivery of big amounts of tiles is carried out separately from other items in your order through logistics partner to address specified by the customer. The tiles are unloaded on the adjacent sidewalk.
Free delivery: over BGN 999 spent.
Delivery times are determined by the chosen method of payment, availability of the goods, acceptance of the goods by the courrier. If goods available and after payment is received, delivery takes 2 to 7 working days.
The consumer is entitled and must check their order before adopting it by courier. This action ensures integrity of the goods and subsequent claims and returns to reason "failure in delivery" wouldn't be considered and accepted.
The refusal of an order without giving any reason, without compensation or penalty is alowed within 14 days from the date of delivery. The right of withdrawal may be exercised only if required following conditions are met:
✓ Original packaging of the goods is not opened (including not breaking the set on the package protective stickers)
✓ The user is able to provide the purchase documents for goods, namely a copy of the original invoice or copies of original receipts accompanied by the bill of goods
✓ The reimbursements are made by bank transfer to an account provided by the user in the form of returning the goods
If customer exercises his right of refusing order from a distance he must send or deliver the goods at their own expense no later than 14 days from dispatch of notice of refusal. Studio Sense refunds the amount for purchase only in compliance with all conditions for safeguarding the integrity of the packaging and accurately provide payment documents.
Until the goods breceived at Studio Sense, the risk of accidental loss or damage is carried by the user. If goods are damaged or broken during delivery/return goods, Studio Sens assumes no obligation to restore its value.